2026 Jul 06
DEWA deploys agentic AI across its digital platforms
Dubai Electricity and Water Authority (DEWA) has rolled out agentic artificial intelligence (agentic AI) across its digital platforms, following directives from HH Sheikh Mohammed bin Rashid Al Maktoum, Vice President and Prime Minister of the UAE and Ruler of Dubai, to expand AI use across government services and operations. The deployment covers its website, smart app, the Smart Office employee app, dashboards and internal platforms, with an initial focus on service design, customer digital experience, quality monitoring and the Testing Centre of Excellence. This achievement underscores DEWA’s position as one of the first utilities globally to deploy agentic AI in a production environment.