2025 Mar 19
DEWA consolidates the concept of happiness as a sustainable lifestyle and approach
Dubai Electricity and Water Authority (DEWA) is dedicated to achieving its paramount goal of enhancing stakeholder happiness by providing experiences, services and programmes that exemplify its leadership and excellence across all fields. To this end, DEWA has embedded this goal within its strategy, achieving distinguished results in customer happiness. DEWA achieved an impressive score of 98.6% on the Dubai Government’s Instant Happiness Index, managed by the Dubai Digital Authority. According to the Dubai Government Customer Happiness Index, DEWA achieved 97.01% in 2024, while employee happiness was 90%. Happiness regarding DEWA’s social initiatives was 95% in 2024 compared with 82% in 2013. Additionally, DEWA’s partner happiness rating was 95.15% and that of government entities was 96.07% in 2024. Suppliers’ happiness reached 93.39%, a 2.61% increase compared with 2023.